1. Where is Aussieluv based?

Aussieluv is an Australian-registered business (ABN 57 365 281 029). We’re proudly Australian-owned and operate primarily online, serving customers across Australia and internationally, including the USA, UK, and Europe.

2. Where do your products ship from?

To keep our best-sellers available and reduce delays, we work with a small network of fulfilment partners. Orders may ship from Australia or, in some cases, from our international warehouse (China), depending on stock and demand. Every order includes tracking.

3. How long will my order take to arrive?

Most orders arrive within 6–9 business days from dispatch. During peak sale periods, public holidays, or rare carrier/customs delays, delivery may extend slightly. You’ll receive a tracking link once your parcel is on the way.

4. Do you ship internationally?

Yes. We ship within Australia and also accept orders from the USA, UK, and Europe. Delivery is typically 6–9 business days from dispatch, but may vary slightly due to local courier conditions or customs processing.

5. What if my item arrives damaged or incorrect?

If your item arrives damaged/faulty or you receive the wrong item, please email us within 7 days of delivery with your order number and clear photos. We’ll review your request and arrange a replacement or store credit, and if a replacement isn’t available, a refund.

6. Can I return my order if I change my mind?

We do not offer change-of-mind returns. However, if there’s an issue with your order (damaged/faulty/incorrect item), we’ll always help and provide the right solution.

7. How do I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also track your parcel using the “Track My Order” section on our website (if available).

8. What payment methods do you accept?

We accept secure payments via Visa, Mastercard, PayPal, and Afterpay (where available). All payments are processed securely through encrypted checkout.

Availability of certain payment options may vary by country and currency.

9. Do your products tarnish or fade?

Our jewellery is made from premium-quality materials with long-lasting plating. With proper care — avoiding water, perfumes, lotions, sweat, and harsh chemicals — your pieces will maintain their shine for longer.

10. How can I contact you?

You can reach us anytime at info@aussieluv.com. We usually respond within 24–48 business hours (Monday–Friday).