REFUND / RETURN POLICY
Quality Assurance & Returns Policy
At Aussieluv, quality comes first. Every item is carefully inspected by our Quality Control (QC) team before dispatch. While rare issues can occur, we’re always here to help if something isn’t right.
When Are Returns or Exchanges Accepted?
We do not generally offer returns, exchanges, or refunds. However, we will assist if:
- Your item arrives damaged during transit
- You receive an incorrect item
Reporting an Issue
Please contact us within 24 hours of delivery to request a return or exchange. Include your order number and a clear, unedited unboxing video recorded from the moment the package is opened.
Return / Exchange Process
- Contact us within 24 hours of receiving your order
- Our QC team reviews your request
- If approved, return the item within 48 hours
- Replacement or store credit will be arranged after verification
Return shipping costs are the responsibility of the customer.
Items Not Eligible for Return or Exchange
- Used or worn items
- Size-related issues
- Incorrect address or failed delivery attempts
- Items without faults or damage
Contact Us
Our support team is available for customers in Australia, USA, UK, Europe & New Zealand.
Thank you for choosing Aussieluv. Your trust means everything to us.