Shipping & Delivery Policy
Last updated: October 2025
Business Name: Aussieluv | ABN: 57 365 281 029
Website: https://aussieluv.au
Shipping & Delivery
At Aussieluv, we aim to make every order feel effortless — from checkout to delivery, wherever you’re shopping from.
Orders are prepared and packed within 1–2 business days after payment confirmation.
We work with trusted fulfilment partners to ship within Australia and internationally, with tracking provided on every order.
Once your order has been dispatched, you’ll receive a tracking link via email.
Estimated Delivery Times (From Dispatch)
Australia
4–7 business days
United States
6–9 business days
Europe & United Kingdom
6–9 business days
Other International Destinations
7–12 business days
Please note: Delivery times are estimates and may vary slightly due to customs processing, public holidays, peak sales periods, or local courier delays.
Where Your Order Ships From
To keep our collections available and reduce delays, Aussieluv partners with a small network of carefully selected fulfilment centres.
Orders may dispatch from different locations depending on stock availability and demand.
Regardless of dispatch location, all shipments include tracking and follow the delivery estimates above.
Customs, Duties & Taxes (International Orders)
For international orders, customs duties, import taxes, or local fees may be applied by your country’s customs authority.
These charges are not included in your order total and remain the responsibility of the customer.
Aussieluv is not responsible for delays caused by customs clearance.
Quality & Care
Each Aussieluv piece is checked with care before dispatch. Our jewellery is sourced from verified manufacturers and inspected to ensure the finish, plating, and stones meet our quality standards.
To maintain longevity, we recommend avoiding contact with water, perfumes, lotions, and harsh chemicals.
Returns & Exchanges
While we do not offer change-of-mind returns, we will always assist if there is an issue with your order.
Please contact us within 7 days of delivery if your item arrives damaged/faulty, or if you receive an incorrect item.
Our team will review your request and offer an appropriate solution, which may include a replacement, store credit, or where a replacement is unavailable, a refund.
Refunds
Once approved, refunds or replacements are processed promptly. Refunds are generally issued as store credit or replacement.
A refund to the original payment method may be arranged if a suitable replacement is unavailable. Processing times depend on your payment provider.
Lost, Delayed or Returned Parcels
If your parcel is delayed, we’ll assist with tracking and carrier follow-ups.
If a parcel is returned due to an incorrect address, failed delivery, or being unclaimed, we can resend it once received back. Additional shipping fees may apply.
Business Details
This policy has been prepared with regard to Australian Consumer Law and is designed to provide a clear, calm, and fair shopping experience for every Aussieluv customer.
